Warranty policy
Every part is covered against manufacturing defect from the date of invoice. Compressors carry three years; workshop equipment carries the manufacturer's own term, shown on the product page.
What is covered
Failure caused by a defect in materials or workmanship. If a part fails within its warranty term we replace it, or issue a credit where a replacement is not available.
What is not covered
- Damage caused by fitting a compressor into a system that was not flushed after a previous failure.
- Failure caused by the wrong oil grade, the wrong oil volume, or an incorrect refrigerant charge.
- Impact, corrosion and stone damage to condensers.
- Parts fitted without replacing the receiver drier and expansion device.
- Universal compressors fitted with the wrong bracket, a misaligned pulley or excessive belt tension.
- Consequential loss: labour, recovery charges, loss of use and loss of earnings.
Compressor claims
A compressor claim requires the system to have been flushed, a new drier and expansion device to have been fitted, and the oil charge to have been balanced. We ask for the invoice, the vehicle registration or machine serial, the mileage or hours at fitting and at failure, and the system pressures recorded at diagnosis. Compressors are returned to the manufacturer for inspection; the finding is final.
How to claim
- Contact us with the order reference and a description of the fault.
- We issue a warranty claim number and a return label.
- Inspection takes up to ten working days from receipt.
- Approved claims are replaced or credited in full, including return carriage.
Your statutory rights
This warranty is offered in addition to your rights under Turkish Consumer Protection Law no. 6502 and does not limit them.